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5.3TheOPELTProgramThelessonobservationsystemprovidesanimportantvenuefortheOPELTdirectortokeepabreastofpotentialproblemswithPASEOclasses,whethertheseareteachingissues,classorcurriculumdesignissues,orstudentproblems.Theimpactthelessonobservationsystemhashadonstudentsatisfactionsurveyresultshasbeenquitestriking.DuetothefactthatstudentshavetheoptionoftakingPASEOclasseswithoutregisteringforcredit,PASEOhastraditionallyconducteditsownstudentsatisfactionsurveystosupplementthesurveysconductedbytheuniversityasawhole,whichonlytargetfor-creditstudents.SincetheinstitutionofthelessonobservationsysteminSpringsemester2010,students'self-assessmentoftheirownEnglishabilities(Fig.1),satisfactionwithPASEOclassesasawhole(seeFig.2),andsatisfactionwithPASEOteachers(seeFig.3)haveallshownamarkedpatternofcontinuousimprovement.Fig.1:StudentSelf-AssessmentofEnglishAbilitiesFig.2:OverallCourseSatisfaction―24―DavidR.Laurencea lot--some--not at all2009A19.5%36.7%37.3%4.7%1.8%2009B25.0%37.8%30.5%6.1%0.6%2010A18.1%42.1%33.9%4.5%1.4%2010B25.0%41.4%29.3%4.3%0.0%2011A29.0%41.1%26.2%3.3%0.5%2011B47.3%37.5%13.6%1.1%0.5%2012A39.5%40.0%18.5%2.0%0.0%0.0%5.0%10.0%15.0%20.0%25.0%30.0%35.0%40.0%45.0%50.0%MMyy kknnoowwlleeddggee aanndd aabbiilliittyy iinn EEnngglliisshh iimmpprroovveedd..MyknowledgeandabilityinEnglishimproved.excellent--fair--poor2009A48.8%34.1%14.1%2.9%0.0%2009B50.3%35.6%11.0%2.5%0.6%2010A49.5%34.1%14.1%1.4%0.9%2010B90.0%5.7%0.7%1.4%2.1%2011A58.7%27.7%11.7%1.4%0.5%2011B75.0%19.0%4.3%1.6%0.0%2012A68.6%26.5%3.9%1.0%0.0%0.0%10.0%20.0%30.0%40.0%50.0%60.0%70.0%80.0%90.0%100.0%OOvveerraallll,, tthhiiss ccoouurrssee wwaass::Overall,thiscoursewas: